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This page sets out how ek777 collects, uses and protects the information tied to your account — from the moment you register through every wallet transaction you make using Touch 'n Go eWallet, FPX or GrabPay. Availability of this service depends on local law and is open where local law permits.
When you open an account with us, we collect the details you submit during registration — your name, contact information and login credentials. As you use the platform, we also record transactional signals linked to your wallet activity. This includes interactions with Touch 'n Go eWallet, FPX and GrabPay where those rails are active for your region. We use this information to authenticate your session, process your account wallet movements and respond to your support requests. We do not sell your personal details to third parties, and we do not share them with parties outside our operational chain except where required by applicable law. Data collected through FPX bank transfers and Touch 'n Go eWallet top-ups is processed in line with the requirements of those payment networks and is subject to their own terms alongside ours. Cookies and session tokens are used to keep your login state active across your browser session. You can review cookie behaviour through your browser settings at any time. Retention of your account data continues while your account remains active. If you close your account, we retain only what applicable law requires us to keep and remove the rest according to our internal schedule.
Transaction signals from Touch 'n Go eWallet top-ups are recorded against your account wallet. This data is used solely for account reconciliation and support queries.
FPX transfers generate a transaction reference that we log for your wallet history. This reference is accessible from your account dashboard after login.
GrabPay interactions are captured for wallet processing purposes. The data shared during a GrabPay session is governed jointly by our policy and GrabPay's own terms.
Our privacy obligations apply to information collected directly through ek777's account system, wallet flows and support channels. They do not extend to external services you reach from our platform — each third-party service operates under its own data terms. Understanding which activities fall inside or outside this policy helps you make informed choices about what you share.
Login credentials, session tokens and account profile fields are fully within scope. We control how this data is stored and who can access it internally.
Deposits and withdrawals processed through Touch 'n Go eWallet, FPX or GrabPay generate records we hold. The payment network's own policy also applies to the portion they handle.
Browsing behaviour on our pages — which game categories you visit, how long sessions run — is logged in aggregate for platform improvements only.
External links, payment gateways and game studio interfaces operate outside our direct control. Their data practices are governed by their own privacy terms, not ours.
You have specific choices available to you regarding the data we hold against your account. These are not abstract entitlements — they translate into steps you can take right now through your account dashboard or by contacting our support team. Your profile details, including your registered email and contact number, can be reviewed from your account settings page after login. If any detail is incorrect, you can submit a correction request through the support channel and we will act on it within a reasonable timeframe. Where you want to understand what data we hold, raise the question via our support contact — we will provide a summary of the categories of information linked to your account. If you decide to close your account, you can initiate that request through support and we will process the removal of non-legally-required data accordingly.
Open your account dashboard after login to see the profile and transaction data we hold for your session.
Submit a correction request to support if any registered information — name, contact, email — is out of date or wrong.
Contact us to request a summary of the data categories linked to your account. We will respond with what we can share.
Initiate a closure request through support. Non-legally-required data is removed from our records following the completion of that process.
For any question about how your data is handled — from account information to wallet transaction records — you can reach us through the channels below. Each path connects you to a team member who handles account and data queries directly. Availability is subject to local conditions and the channel hours shown in your account.
Start a chat session from the support icon on any page. Use this for fast questions about your account data, wallet transaction history or login details.
Send a detailed query about a data request, account correction or policy question to our support address shown in your account dashboard after login.
Your account dashboard surfaces the data most relevant to you — profile fields, wallet history and session records — without needing to contact support first.
Our handling of your data is built around the information you actually share with us — registration details, wallet interactions and support exchanges. We do not collect more than what the account and payment process requires. Security measures applied to stored data include encryption of credentials and access controls limiting who inside our operation can retrieve account records. Cookies are used to maintain your authenticated session; they are not used for cross-site tracking. Retention timelines are tied to account status — active accounts retain their data; closed accounts trigger removal of non-required data on our internal schedule.
Your login credentials are stored in encrypted form. Plain-text passwords are never held in our systems at any point in the account lifecycle.
Session cookies keep your login active during your visit. You can review and clear cookies through your browser settings; clearing them will end your current session.
We keep your account data for as long as your account is active. After closure, we remove what local law does not require us to retain, following our internal schedule.
If we update this policy in a way that affects your data rights, we will surface a notice through your account dashboard. Continued use after notice constitutes acceptance.
These questions reflect what account holders typically ask when they want to understand their data rights. If yours is not listed, send it through live chat or email support — we will respond with the specific detail you need.
We collect the details you submit during registration — name, email and contact number — along with login credentials. Once active, wallet transaction references linked to Touch 'n Go eWallet, FPX or GrabPay are added to your account record as they occur.
We do not sell your data. We share it only with parties directly involved in operating your account — payment networks like FPX or Touch 'n Go eWallet, and our internal support team. We also disclose where applicable law requires us to.
Log in and open your account dashboard — your profile details and wallet transaction history are shown there. For a broader summary of the data categories we hold, raise a request with our support team through live chat or email.
Yes. Contact our support team through live chat or email with the correct information. We will verify the request and update your account record. The corrected detail will be visible in your account dashboard once the update is processed.
After closure, we remove the data we are not required by law to keep. What stays on record and for how long is determined by applicable local law. Data outside that requirement is cleared on our internal removal schedule.
We will surface a notice in your account dashboard when we update the policy in a way that affects your data rights. We recommend logging in periodically to check the current version. Continued use of your account after the notice constitutes your acceptance of the updated terms.